Privacy Policy

Cityscape Tours & Travels (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide to us when you use our website, book tours, or interact with our services.

1. Information We Collect

We may collect the following information when you visit our website, make an enquiry, or book a tour:

  • Name, email address, phone number, and billing address.

  • Payment details (processed securely through third-party payment gateways; we do not store full credit/debit card information).

  • Travel preferences, special requests, and dietary or mobility needs relevant to your booking.

  • Automatically collected data such as IP address, browser type, and device information for analytics purposes.

2. How We Use Your Information

Your information is used to:

  • Process bookings and payments.

  • Communicate tour details, confirmations, and updates.

  • Personalize your travel experience and provide customer support.

  • Send occasional offers or newsletters (only if you opt in).

  • Improve our website and services through analytics.

We will never sell, rent, or trade your personal information to third parties.

3. Information Sharing

We share your information only with:

  • Service providers (guides, transport providers, hotels) necessary to deliver your booked tour.

  • Payment gateways for secure processing.

  • Law enforcement or regulatory agencies if required by law.

All third parties are required to respect the security of your data and use it only for the intended purpose.

4. Data Retention & Security

We retain your personal data only as long as necessary to fulfill our services or comply with legal obligations. We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, or misuse.

5. Your Rights

You have the right to:

  • Access, update, or correct your personal information.

  • Withdraw consent for marketing communications at any time.

  • Request deletion of your personal data, subject to legal requirements.

To exercise these rights, please contact us at [admin@cityscapetours.com].

6. Cookies & Tracking

Our website may use cookies or similar technologies to improve user experience and analyze traffic. You can control cookies through your browser settings.

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The latest version will always be posted on our website with the effective date.

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Cityscape Tours & Travels