How we look after
your information.

Information you provide directly

When you engage with Cityscape Mumbai Tours, we may collect your name, email address, phone or WhatsApp number, number of travellers, preferred tour date, pickup location and any special requirements shared through our booking widget or tour pages.

Payment details provided when completing an online payment are processed securely through Razorpay and WooCommerce PayPal. Cityscape does not store complete card, UPI or bank account information on its own servers. This information is handled directly by our payment partners under their respective security standards.

We also collect communication records such as messages exchanged through WhatsApp, phone calls or our contact form, newsletter subscription details managed through Mailchimp, and reviews or testimonials submitted on our site or on platforms such as TripAdvisor.

Information collected automatically

Certain information is collected automatically while you browse, including pages visited, time spent on the site, referring website, browser and device type, and approximate location derived from IP address, gathered through Google Analytics and Google Site Kit. Cookies and similar technologies are used to support essential site functionality, explained further under Cookies below.

Information received from other sources

Where a booking is made through a travel partner or third party platform, that platform may share your name and contact details with us so that your booking can be confirmed and fulfilled.

As a provider of Mumbai tours and travels experiences, we use the information collected for the following purposes.

• To process and confirm tour bookings and payments
• To respond to enquiries and provide customer support
• To issue booking confirmations, itinerary details and tour updates by email, phone or WhatsApp
• To send promotional communications where you have opted in, which you may unsubscribe from at any time
• To maintain and improve our site, our tours and the overall client experience
• To fulfil legal obligations, prevent fraudulent activity and enforce our terms of service
• To display genuine, aggregated reviews and testimonials from past clients

Personal information is shared only where genuinely necessary to operate Cityscape Mumbai Tours and fulfil client bookings.

• Razorpay and PayPal process tour payments on our behalf
• Mailchimp delivers newsletters to subscribed recipients
• Google Analytics and Site Kit support analysis of site traffic and performance
• WhatsApp and telecom providers deliver booking confirmations and tour updates
• Tour guides and drivers receive only the details needed to run your tour
• Legal authorities are informed only where required by applicable law

Each partner named above processes personal information under its own privacy policy, which we encourage clients to review for additional detail.

Personal information is retained for as long as reasonably necessary to fulfil the purpose for which it was collected, generally including the period required to complete a booking, satisfy tax and accounting record keeping obligations, and resolve any disputes that may arise.

Newsletter subscriber information is retained until the subscriber chooses to unsubscribe. Requests for deletion of personal information may be submitted at any time as described under Your Rights below.

Cityscape Mumbai Tours applies reasonable technical and organizational measures to protect personal information, including secure website hosting, restricted access to booking data, and payment processors that maintain PCI DSS compliance.

No method of electronic transmission or storage is entirely secure. While we take reasonable steps to protect personal information, absolute security cannot be guaranteed.

Our site uses cookies and similar technologies to remember your preferences, support analysis of site usage through Google Analytics, and maintain essential functionality including the booking process.

Cookie settings can be controlled or disabled through your browser configuration. Disabling certain cookies may affect the functionality of parts of the site, particularly the booking widget.

Subject to applicable law, you generally have the right to access personal information held about you, request correction of inaccurate information, request deletion of your data, withdraw consent to marketing communications, and object to or restrict certain categories of processing.

For residents of India, these rights are provided in accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000, together with the rules issued under it.

Visitors from the European Union, United Kingdom or other regions with independent data protection frameworks such as the General Data Protection Regulation may be entitled to additional rights under applicable local law. Reasonable requests will be honored to the fullest extent required.

Children's privacy

Our services are intended for adults booking tours independently or on behalf of family members, including minors. We do not knowingly collect personal information directly from individuals under the age of 18 without the involvement of a parent or legal guardian during the booking process.

International visitors

Clients booking a Cityscape Mumbai Tours experience from outside India should be aware that personal information will be transferred to, and processed in, India, where our servers and business operations are located. Use of our site and services constitutes consent to this transfer.

This Privacy Policy may be updated periodically to reflect changes in our business practices or to comply with legal, operational or regulatory requirements. The last updated date above indicates the most recent revision. As a business operating in the Mumbai tours and travels industry, we recommend reviewing this page periodically, and you are always welcome to explore our about us and frequently asked questions pages for more on how we work.